mesЭкстремальная биомедицинаExtreme Medicine3033-89643033-8972Centre for Strategic Planning of the Federal Medical and Biological Agency10.47183/mes.2022.029mes-180Research ArticleОРИГИНАЛЬНОЕ ИССЛЕДОВАНИЕORIGINAL RESEARCHОценка применения гибких навыков заведующими отделениямиEvaluation of the use of soft skills by department headsКочубейА. В.KochubeyA. V.

Аделина Владимировна Кочубей

Волоколамское шоссе, д. 91,

 

Adelina V. Kochubey

Volokolamskoye shosse, 91, Moscow, 125371

kochoubeya@gmail.comЯроцкийС. Ю.YarotskyS. Yu.

г. Москва

Moscow

КочубейВ. B.KochubeyV. V.

г. Москва

Moscow

ЕвдошенкоО. А.EvdoshenkoO. A.

г. Москва

Moscow

Академия постдипломного образования федерального государственного бюджетного учреждения Федеральный научно-клинический центр специализированных видов медицинской помощи Федерального медико-биологического агентстваРоссияFederal Scientific and Clinical Center of Specialized Types of Medical Care of the Federal Medical and Biological AgencyRussian FederationМосковский государственный медико-стоматологический университет имени А. И. ЕвдокимоваРоссияYevdokimov Moscow State University of Medicine and DentistryRussian Federation2022271020242435762Copyright © Кочубей А.В., Яроцкий С.Ю., Кочубей В.B., Евдошенко О.А., 20242024Кочубей А.В., Яроцкий С.Ю., Кочубей В.B., Евдошенко О.А.Kochubey A.V., Yarotsky S.Y., Kochubey V.V., Evdoshenko O.A.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.extrememedicine.ru/jour/article/view/180

Успешное управление невозможно в отсутствии гибких навыков. Целью работы было оценить частоту применения гибких навыков заведующими отделениями на основании обратной связи от врачей отделений. Для этого провели заочный опрос 433 врачей по анкете из руководства «360 Sample Competencies». В анкете 20 утверждений, разбитых на пять блоков: самоконтроль и критичность к своим действиям, достижение результата, лидерство, общение, командная работа. Все утверждения имеют пять вариантов ответа от «всегда» до «никогда». Ключ расшифровки относит оцениваемого в зависимости от частоты использования гибких навыков к одной из пяти групп: лидеры, ведущие, типичные, отстающие, аутсайдеры. Для обработки результатов применили непараметрические методы анализа. В результате опроса в группу лидеров вошли 8,6% оцениваемых, в группу ведущих — 15,8%, в группу типичных — 23,4%, в группу отстающих — 30,3%, в группу аутсайдеров — 21,9%. Обнаружена корреляция оценок по блокам (0,973≤ R ≥ 0,967; р < 0,001). Возраст, стаж и пол респондентов (р > 0,05), а также пол оцениваемого (р > 0,05) не дают значимой разницы оценок. Оценки «общения», «командной работы», контроля эмоций, постановки сложных целей, расстановки приоритетов ниже у врачей стационаров, чем врачей поликлиник (р < 0,05). Опросник можно рекомендовать как инструмент обратной связи; гибкие навыки заведующих отделениями нуждаются в развитии и сильнее страдают гибкие навыки в сферах «достижение результата», «лидерство» и «самоконтроль и критичность к своим действиям».

Successful management cannot take place without soft skills. The study was aimed to assess the frequency of using soft skills by heads of clinical departments based on feedback from physicians working at the departments. For that an online survey of 433 physicians was conducted with the use of the questionnaire taken from the 360 Sample Competencies Guide. The questionnaire included 20 statements divided into five items: self-awareness, drive for results, leadership, communication, teamwork. The respondents were given five response options per statement: from “always” to “never”. The clue referred the assessed individual to one of five groups based on the frequency of using soft skills: leaders, key management, typical management, underachievers, outsiders. Nonparametric methods of analysis were used for data processing. Based on the survey data, 8.6% of assessed individuals joined the group of leaders, while 15.8% were referred to the group of key management, 23.4% to the group of typical management, 30.3% to the group of underachievers, and 21.9% to the group of outsiders. The scores of items correlated with each other (0.973 ≤ R ≥ 0.967; р < 0.001). The respondents’ age, years of service and gender (р > 0.05), as well as the assessed individuals’ gender (р > 0.05) provided no significant differences between the scores. The scores obtained for “communication”, “teamwork”, emotional control, setting challenging goals, and prioritizing work were lower in the hospital-based physicians than in those who worked in outpatient settings (р < 0.05). The questionnaire can be recommended as a feedback tool. Soft skills of the department heads require further development. Soft skills that belong to the items “drive for results”, “leadership”, and “self-awareness” are worst affected.

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The authors declare that there are no conflicts of interest present.